---
title: "Dashboard & Data Collection"
description: "##### Dashboard Shows 'No Data Available' All reports show 0 visits, empty charts **1. Check Data Collection (Most Common)** **Verify tracking is active:** 1. Open your site in incognito/private window 2. Visit 2-3 different pages 3. Wait 1-2 minutes 4.…"
url: "https://pulserank.ai/docs/dashboard-data-collection/"
updated: "2026-02-14"
category: Troubleshooting
---

# Dashboard & Data Collection

##### Dashboard Shows 'No Data Available'

All reports show 0 visits, empty charts

**1. Check Data Collection (Most Common)**

**Verify tracking is active:**

1. Open your site in incognito/private window
2. Visit 2-3 different pages
3. Wait 1-2 minutes
4. Check PulseRank → Reports → Live Activity

**If still empty:** Open browser console (F12 → Console tab) and look for errors related to "pulserank" or "tracker"

**2. Verify JavaScript Loading**

**Check if tracker.js loads:**

1. View page source (Ctrl+U or Cmd+U)
2. Search for "tracker.js"
3. Should see:

```
<script src="/wp-content/plugins/pulserank/assets/js/tracker.js?ver=0.1.1"></script>
```

**If missing:** Clear site cache (if using caching plugin), disable JavaScript optimization temporarily, check if script is blocked by security plugin

**3. Test Bot Detection**

**Manual test:**

1. PulseRank → Settings → Diagnostics
2. Click "Bot Detection Test"
3. Enter: `GPTBot/1.0`
4. Should show: "Detected as: OpenAI GPTBot (AI Crawler)"

**If detection fails:** Report bug with your browser's user-agent string, check for custom WordPress installation

**4. Check Database**

**Verify hits table has data:**

```
SELECT COUNT(*) FROM wp_pulserank_hits;
```

**If count is 0:** Tracking is not saving data. Check PHP error log for database errors. Verify table structure is correct.

**If count > 0 but dashboard empty:** Problem with aggregation or API. Check browser console for API errors. Try: PulseRank → Settings → Run Manual Cleanup (rebuilds aggregates)

**5. Browser Cache Issue**

**Clear cache:** Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). Or clear browser cache completely. Try different browser.

##### 'Live Activity' Shows Nothing

Empty real-time feed

**Expected Behavior:** Shows visitors from last 30 minutes

**If Empty:**

- **Low Traffic:** Normal for new/low-traffic sites. Wait for actual bot visits — bots typically visit every few hours.
- **Time Window Too Short:** Only shows last 30 minutes. Check "Traffic Trends" for longer period.
- **Only Tracks AI Traffic:** PulseRank focuses on bots and AI referrals. Regular human traffic not shown (by design).

**Test with Bot User-Agent:** Use browser extension to change user-agent to `GPTBot/1.0` and visit your site.

#### Incorrect Bot Attribution

Bots labeled as 'Unknown' or wrong category

**Causes:**

- **New Bot Not in Database:** PulseRank tracks 90+ known bots. New bots appear as "Unknown" until plugin updates.
- **Bot Impersonation:** Scrapers fake user-agent strings. PulseRank uses IP verification to detect this.
- **Custom Bot:** Your own monitoring tool or internal bot. Not in PulseRank's database.

**Solution:**

- Update to latest PulseRank version (new bots added regularly)
- Use diagnostic tool to test specific user-agent