Terms of Service

These Terms of Service (“Terms”) govern your access to and use of:
(a) the websites operated by PulseRank at pulserank.ai and any subdomains (the “Site”), and
(b) the PulseRank WordPress plugin, license keys, updates, support, and related services (collectively, the “Services”).

“PulseRank,” “we,” “us,” and “our” refer to the PulseRank legal entity identified in Section 21 (Contact). “You” and “your” refer to the individual or entity using the Services.

By accessing the Site, purchasing a subscription, installing, activating, or using the plugin, or otherwise using the Services, you agree to these Terms.

If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

1. Eligibility

1.1 Age and capacity

The Services are not intended for children under 16. You must have legal capacity to enter into a binding contract.

1.2 Legal compliance

You may not use the Services if prohibited by applicable laws (including sanctions or export restrictions).

2. Accounts and Security

2.1 Account registration

Some features require an account. You agree to provide accurate, current, and complete information and to keep it updated.

2.2 Credentials

You are responsible for safeguarding your login details and for all activity under your account. Notify us promptly of unauthorized use at [email protected].

2.3 Electronic notices

By providing an email address, you agree we may send you notices electronically. You are responsible for maintaining a current email address.

Purchases, Payments, and Freemius

3.1 Payment processing

We use Freemius (or another provider we designate) to handle checkout, payment processing, tax calculation/collection where applicable, subscription management, and related billing functions (the “Payment Processor”).

3.2 Merchant of record; processor terms

Depending on configuration, the Payment Processor may act as the merchant of record or may process payments on our behalf. Your billing relationship is also governed by the Payment Processor’s terms and privacy practices for the limited purpose of processing payments and managing subscriptions.

3.3 Taxes and fees

Prices are displayed at checkout. Applicable taxes (e.g., VAT/GST/sales tax) may be added as required. You are responsible for bank charges, currency conversion fees, and similar charges imposed by your financial institution.

3.4 Pricing changes

We may change prices for new purchases and future renewal periods. Where required, we will provide reasonable advance notice (e.g., via email or in-account notice). Price changes do not apply retroactively to amounts already paid for the current billing period.

4. Subscriptions, Renewals, and Cancellation

4.1 Subscription term

Subscription duration (monthly/annual) and included entitlements are shown at checkout and/or in your plan details.

4.2 Automatic renewal

Unless you cancel before the end of the current subscription period, your subscription will automatically renew and your payment method will be charged the then-current renewal price.

4.3 How to cancel

You can cancel renewal in the billing portal provided by the Payment Processor or in any account area we provide. Cancellation stops future renewals. Unless a refund is issued (Section 5), you typically retain access to paid entitlements through the end of the current paid period.

4.4 Non-payment

If a payment fails or a subscription becomes inactive, we may suspend or limit access to paid entitlements until payment is resolved

5. Refunds — Money-Back Guarantee (No Questions Asked)

We offer a no-questions-asked money-back guarantee (“Guarantee”) subject to the terms below.

5.1 Refund window

You may request a refund for any reason within 14 days of the date a charge is successfully processed for a purchase or renewal (“Refund Window”).

5.2 How to request

Request a refund through the Payment Processor’s customer portal (if available) or by emailing [email protected] with the purchase email and order reference/receipt.

5.3 Refund amount

If your request is made within the Refund Window, we will refund the amount paid for the eligible charge. Refunds are issued to the original payment method where possible.

5.4 Effect of a refund.

If a refund is approved:

• your paid entitlements tied to that charge (Pro features, updates, support, and license key benefits) may be deactivated, and
• access may end immediately or at the end of the billing period, depending on the Payment Processor’s capabilities and our implementation.

5.5 Processing time

Refund timing depends on your payment method and bank. Some delays are outside our control.

5.6 Fraud, abuse, and chargebacks

We may deny or limit refunds in cases of fraud, chargeback abuse, or materially abusive repeated refund behavior. This does not limit any non-waivable rights you may have under applicable law.

5.7 Statutory rights not affected

This Guarantee is in addition to any statutory rights you may have under applicable consumer laws (including rights relating to defective or non-conforming digital content/services). Nothing in these Terms is intended to waive mandatory consumer rights that cannot be waived.

5.8 EU/EEA/UK digital content notice

If you are a consumer in the EU/EEA/UK and local law grants a “right of withdrawal” for distance contracts, the Guarantee is intended to provide a straightforward remedy within the Refund Window. Where legally required, we may request consent/acknowledgment related to immediate digital delivery/performance at checkout. This clause does not limit mandatory rights that apply to you.

6. Licensing: GPL Software and Paid Entitlements

6.1 GPL license

The PulseRank WordPress plugin software is licensed under the GNU General Public License v2.0 or later (“GPL”). Your rights to use, modify, and redistribute the plugin software are governed by the GPL.

6.2 Paid entitlements (commercial terms)

Paid subscriptions may provide access to license keys, Pro features, updates, and support (“Paid Entitlements”) for the number of installations included in your plan and during the paid term (as shown at checkout/plan details).

6.3 License key usage

You may not share, resell, or publicly distribute license keys. We may suspend or revoke keys used for fraud, sharing, abuse, or usage beyond plan limits.

6.4 Trademarks

The GPL does not grant rights to use PulseRank trademarks, logos, or brand identifiers. You may not use our marks in a way that suggests endorsement or affiliation without written permission, except where permitted by law.

7. Updates and Support

7.1 Support eligibility

Support is provided only to customers with active Paid Entitlements (unless otherwise stated at purchase).

7.2 Support scope

Support may be provided via email, documentation, or other channels we designate. We do not guarantee that every issue can be resolved, especially where issues are caused by third-party plugins/themes, custom code, hosting constraints, caching layers, or unsupported WordPress configurations.

7.3 Service changes

The Services may evolve. We may add, modify, or discontinue features, including integrations and reports. If we make a material change that substantially reduces paid functionality, we will act reasonably and comply with applicable law.

8. Acceptable Use

You agree not to:

• share/resell license keys or otherwise circumvent licensing controls.
• use the Services for unlawful, harmful, infringing, or fraudulent activity;
• interfere with or disrupt the Services or related systems;
• attempt unauthorized access to accounts, systems, or networks;
• distribute malware or conduct unauthorized security testing;
• use Paid Entitlements on more sites than your plan permits;

9. Your Responsibilities and Third-Party Dependencies

9.1 Your WordPress site

You are responsible for your WordPress environment, including security, backups, access controls, updates, and compliance obligations for your own site.

9.2 Third-party software/services

The plugin may interact with WordPress core, themes, plugins, hosting stacks, and external services. We do not guarantee uninterrupted operation in all environments or with all third-party components.

10. Intellectual Property

10.1 Our IP

Except for GPL-licensed components, the Site, our trademarks, branding, documentation, and non-GPL materials are owned by PulseRank or its licensors.

10.2 Limited permission

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Services during the applicable term.

11. Feedback

If you submit suggestions or feedback, you grant PulseRank a perpetual, worldwide, royalty-free right to use, modify, and incorporate it into the Services without compensation to you.

12. Confidentiality (Support and Non-Public Information)

If you receive information from us that is marked confidential or should reasonably be considered confidential, you will not disclose it without our permission.

13. Privacy and Data

13.1 Local analytics data

The plugin is designed to store analytics data in your WordPress database. We do not access your visitor analytics data unless you choose to provide it (e.g., sending logs/screenshots for support).

13.2 License verification and service communications

Some functions may require communications with our systems and/or the Payment Processor (e.g., license key validation, entitlement checks, update eligibility). These communications typically involve limited metadata and are handled per our Privacy Policy.

13.3 Your role as controller

For visitor/analytics data collected on your site, you are generally the data controller and are responsible for your privacy disclosures and any required consents.

13.4 Our policies

Our Privacy Policy (and DPA if applicable) describe how we process account, billing, and support data.

14. Disclaimer of Warranties

To the maximum extent permitted by law, the Site and Services are provided “as is” and “as available.” We disclaim all warranties, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, timely, secure, error-free, or free from harmful components, or that defects will be corrected.

Some jurisdictions do not allow certain disclaimers; in those jurisdictions, disclaimers apply only to the extent permitted by law.

15. Limitation of Liability

To the maximum extent permitted by law:

15.1 Excluded damages

PulseRank will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, or data.

15.2 Cap

PulseRank’s total liability arising out of or related to the Services will not exceed the amounts you paid for the Services in the 12 months preceding the event giving rise to the claim.

15.3 Mandatory law carve-out

Nothing in these Terms limits liability that cannot be limited under applicable law (including certain consumer rights and liabilities for intentional misconduct, where applicable).

16. Indemnification (Business Users)

If you use the Services for commercial purposes or on behalf of an entity, you agree to indemnify and hold harmless PulseRank from third-party claims arising out of your use of the Services, your violation of these Terms, or your infringement of third-party rights.

17. Suspension and Termination

17.1 By you

You may stop using the Services at any time and cancel renewals as described in Section 4.

17.2 By us

We may suspend or terminate your access if we reasonably believe you have violated these Terms, engaged in fraud/abuse, or created a security or legal risk.

17.3 Effect

Upon termination or subscription inactivity, Paid Entitlements may end. This does not automatically uninstall the plugin; you control your WordPress installation.

18. Governing Law and Disputes

18.1 Business users

If you are using the Services on behalf of a business/entity, these Terms are governed by the laws of the State of Delaware, USA (excluding conflict-of-law rules), and the courts located in Delaware will have exclusive jurisdiction.

18.2 Consumers

If you are a consumer, you may benefit from mandatory consumer protection laws in your country of residence, and nothing in these Terms limits rights that cannot be waived (including rights to bring claims in certain local courts where mandated by law).

19. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on the Site with a new effective date. For material changes, we will provide reasonable notice (e.g., by email or in-product notice). Your continued use after the effective date constitutes acceptance.

20. Miscellaneous

20.1 Severability

If any provision is unenforceable, the remainder remains in effect.

20.2 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

20.3 No waiver

Failure to enforce any provision is not a waiver.

20.4 Entire agreement

These Terms, together with documents expressly incorporated by reference (such as the Privacy Policy and DPA where applicable), constitute the entire agreement regarding the Services.

20.5 Survival

Sections that by their nature should survive termination (e.g., IP, disclaimers, limitation of liability, indemnification, confidentiality) will survive.

21. Contact

Support: [email protected]

Legal/Company: Finix Digital SRL, Ilfov County, Romania, Reg No. 50030946