Dashboard & Data Collection

Dashboard Shows ‘No Data Available’

All reports show 0 visits, empty charts

1. Check Data Collection (Most Common)

Verify tracking is active:

1. Open your site in incognito/private window
2. Visit 2-3 different pages
3. Wait 1-2 minutes
4. Check PulseRank → Reports → Live Activity

If still empty: Open browser console (F12 → Console tab) and look for errors related to “pulserank” or “tracker”

2. Verify JavaScript Loading

Check if tracker.js loads:

1. View page source (Ctrl+U or Cmd+U)
2. Search for “tracker.js”
3. Should see:

<script src="/wp-content/plugins/pulserank/assets/js/tracker.js?ver=0.1.1"></script>

If missing: Clear site cache (if using caching plugin), disable JavaScript optimization temporarily, check if script is blocked by security plugin

3. Test Bot Detection

Manual test:

1. PulseRank → Settings → Diagnostics
2. Click “Bot Detection Test”
3. Enter: GPTBot/1.0
4. Should show: “Detected as: OpenAI GPTBot (AI Crawler)”

If detection fails: Report bug with your browser’s user-agent string, check for custom WordPress installation

4. Check Database

Verify hits table has data:

SELECT COUNT(*) FROM wp_pulserank_hits;

If count is 0: Tracking is not saving data. Check PHP error log for database errors. Verify table structure is correct.

If count > 0 but dashboard empty: Problem with aggregation or API. Check browser console for API errors. Try: PulseRank → Settings → Run Manual Cleanup (rebuilds aggregates)

5. Browser Cache Issue

Clear cache: Hard refresh: Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac). Or clear browser cache completely. Try different browser.

‘Live Activity’ Shows Nothing

Empty real-time feed

Expected Behavior: Shows visitors from last 30 minutes

If Empty:

• Low Traffic: Normal for new/low-traffic sites. Wait for actual bot visits — bots typically visit every few hours.
• Time Window Too Short: Only shows last 30 minutes. Check “Traffic Trends” for longer period.
• Only Tracks AI Traffic: PulseRank focuses on bots and AI referrals. Regular human traffic not shown (by design).

Test with Bot User-Agent: Use browser extension to change user-agent to GPTBot/1.0 and visit your site.

Incorrect Bot Attribution

Bots labeled as ‘Unknown’ or wrong category

Causes:

• New Bot Not in Database: PulseRank tracks 90+ known bots. New bots appear as “Unknown” until plugin updates.
• Bot Impersonation: Scrapers fake user-agent strings. PulseRank uses IP verification to detect this.
• Custom Bot: Your own monitoring tool or internal bot. Not in PulseRank’s database.

Solution:

• Update to latest PulseRank version (new bots added regularly)
• Use diagnostic tool to test specific user-agent